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Ten Ways On How To Prepare For Amex Platinum Customer Service | amex platinum customer service

This has been a nightmare, pre-Covid and post. I originally anticipation the Amex amount for the r/t admission for my daughter, NYC to Copenhagen, on SAS Airlines, was lower, so appointed online through Amex. It wasn't actually lower, because it was cryptic with Amex that no baggage or appropriate bench alternative (extra for a apparent old window seat!) was included. Ok. Done. I ample I would get advice from Amex anyhow activity forward, if needed.

First, had some adversity with baggage and seats. Amex could not help. Then, anon afterwards booking -- through no accountability of Amex -- I had to change the acknowledgment flight. There was a $300 change fee from SAS (again, not the accountability of Amex). However, already you book through Amex, you can do annihilation afterwards activity through them, so I could not accomplish the change online -- you accept to alarm them -- AND they additionally allegation you a change fee!

For a flight abrogation 1/10, abiding 5/11, I bare to change the acknowledgment to 5/9. (Same flight, altered day. Abounding seats were available). I was on the buzz with a adumbrative (this was pre-covid) for 45 minutes, for this actual simple matter, as she seemed to accept actually no abstraction what she was doing. I was calm and polite, until the end, aback she said, "Ok! You're all set! So I afflicted the admission so that your flight is abrogation May 9 and abiding May 11." At that point I absent it and shouted, "No! I did not ask to change the abandonment flight! Do not accomplish that change! I charge to allege to a supervisor!" Eventually, afterwards addition bisected hour, the change was accurately made. If I had not appointed through Amex, this change would accept been a actual simple and cheaper process.

Then, already Covid hit, I bare to change my daughter's acknowledgment flight from May 9 to a March date. I was about to do this, but afresh Trump fabricated his antic accent on March 11th, at aboriginal adage Americans had to acknowledgment by March 13, and I had to change the flight immediately, that night, to get her home by 3/13. If I could accept gone online myself, I could accept afflicted the acknowledgment ticket, at affliction for $300. But that was not accessible -- I had to go through Amex (by phone) for that rebooking, and they were absurd to reach. So I had to buy a new admission online, which amount $1500 (that was the amount of a one-way ticket).

Now, as May 9th is assuredly about here, I am accustomed to alarm Amex to attack to get a acquittance for the acknowledgment flight of the aboriginal r/t admission (which would be alone $300 or so -- offsetting alone a baby allocation of the $1500 -- but I charge that $300). But Amex tells me they can't advice me! I accept to go to SAS! The SAS website says (as it has at every step) if you appointed through a biking agent, go to the biking agent. I alleged Amex again; they beatific me aback to SAS. I explain, again, that I cannot action annihilation through the SAS website -- it directs me to Amex. Addition hour on the phone. Amex afresh says they will alarm SAS -- alone if I abide on the band -- but they can't ability SAS. "Someone" will alarm me back. I accept had an Amex agenda for abounding years, but this was my aboriginal time application the biking services. I am afraid that Amex wants its name associated with the business, which, from my experience, is aloof a sham.

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